Last Updated: April 2025

Welcome to Senova, a premium skincare brand. These Terms and Conditions govern your access to and use of our website, products, services and content (collectively referred to as the “Services”).

By using our Services, you agree to be bound by these Terms. If you do not agree with any part of the Terms, please refrain from using our Services.

1. General Use

• Senova products are intended for external use only.
• Users must be at least 18 years old or have parental/guardian supervision to make purchases or access restricted content.
• You agree to use our Services only for lawful purposes and in a manner that does not infringe the rights of, restrict or inhibit anyone else’s use of the Services.

2. Intellectual Property

• All content including but not limited to logos, branding, packaging, product descriptions, images and designs are the intellectual property of Senova and are protected under copyright, trademark and other applicable laws.
• No part of the website or our content may be copied, reproduced, distributed, republished or transmitted in any form without written consent from Senova.

3. Product Information

• We strive to display accurate product information, including ingredients, usage and benefits. However, product results may vary from person to person.
• Senova does not guarantee specific outcomes from using any of its products and is not liable for adverse effects caused by misuse or allergic reactions.
• Customers are advised to read the ingredient list carefully and conduct a patch test before full use.

4. Pricing & Availability

• All product prices are listed in local currency (NPR) or as per regional availability.
• Prices are subject to change without prior notice.
• We reserve the right to limit quantities or discontinue products at any time.

5. Orders & Payments

• By placing an order, you confirm that all details you provide are accurate and you are authorized to use the payment method provided.
• Senova reserves the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or suspected fraudulent activity.
• Full payment must be received before your order is processed.

6. Shipping & Delivery

• Shipping timelines and delivery charges may vary based on location and availability.
• We are not liable for delays due to force majeure events such as natural disasters, strikes, pandemics or customs delays.
• Customers are responsible for providing a complete and accurate delivery address.

7. Returns & Refunds

• Products may be returned within 7 days of delivery, provided they are unopened, unused and in the original packaging.
• Return requests must include proof of purchase and photos of the product condition.
• Refunds will be processed within 10 business days after inspection and approval.
• Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product).

8. Privacy

We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use and protect your personal information.

9. User Conduct

By using our website or services, you agree not to:

• Violate any local, national, or international laws or regulations.
• Interfere with the operation of the website or security-related features.
• Upload or share harmful content such as viruses, malware or offensive material.
• Attempt to gain unauthorized access to user data, accounts or systems.

10. Third-Party Links

Our Services may contain links to third-party websites or services that are not owned or controlled by Senova. We do not take responsibility for the content, privacy policies or practices of any third-party sites or services.

11. Disclaimer of Warranties

• Senova products and services are provided “as is” and “as available,” without any warranties, express or implied.
• We do not warrant that the website will be uninterrupted, secure or error-free at all times.

12. Limitation of Liability

To the fullest extent permitted by law, Senova shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from:

• The use or inability to use our Services,
• Unauthorized access to or use of our servers and/or personal information,
• Any bugs, viruses or the like transmitted through our Services.

13. Indemnification

You agree to indemnify and hold harmless Senova, its affiliates, directors, employees, and agents from any claims, liabilities, damages or costs arising from your use of the Services or violation of these Terms.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services following such changes constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and shall be construed in accordance with the laws of Nepal. Any disputes shall be subject to the jurisdiction of the courts in Kathmandu, Nepal.