Last Updated: April 2025

At Senova, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information when you visit our website, purchase our products or use our services.

By accessing or using our website or services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identifiers: Name, phone number, email address, shipping address, billing address.
• Payment Information: Credit/debit card details (processed via secure third-party payment gateways—we do not store payment details).
• Account Information: Login credentials, order history, and user preferences.
• Technical Data: IP address, browser type, device ID, referring URL, pages visited and time spent on the website.
• Cookies and Tracking: Session cookies, preference cookies and analytics cookies to enhance your browsing experience.

2. How We Use Your Information

Senova uses your personal data for the following purposes:

• To process and fulfill orders
• To communicate with you about your orders, promotions or service updates
• To improve website functionality, user experience and our products
• To personalize marketing content (if you’ve given consent)
• To comply with legal and regulatory obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core site functionality
• Remember your preferences
• Analyze website traffic and trends
• Provide personalized content and advertisements

You can manage or disable cookies through your browser settings. However, some features of our website may not function properly without cookies.

4. Sharing and Disclosure of Information

Senova does not sell, rent, or trade your personal information to third parties.

We may share your data with:

• Service Providers: For payment processing, shipping, customer support or marketing (under strict confidentiality).
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In the event of a merger, acquisition or sale of assets.

5. International Data Transfers

As Senova serves international customers, your data may be processed in countries outside your residence, including the United States or Nepal. We ensure appropriate safeguards are in place for international transfers, such as data processing agreements or standard contractual clauses.

6. Data Security

We implement strong technical and organizational security measures, including:

• Secure Sockets Layer (SSL) encryption
• Payment processing via trusted gateway (e.g., eSewa, Khalti, PhonePay, etc.)
• Regular security audits and system monitoring

However, no method of data transmission over the Internet is 100% secure and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purposes described in this policy
• Comply with legal and tax obligations
• Resolve disputes and enforce agreements

Once your data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you
• Correction: Update or correct your data
• Deletion: Request data removal ("Right to be forgotten")
• Objection: Object to data processing based on legitimate interests
• Portability: Request transfer of your data to another service
• Withdraw Consent: Opt-out of marketing or data use at any time

To exercise any of these rights, contact us at senovanepal@gmail.com

9. Children’s Privacy

Senova does not knowingly collect or market to individuals under the age of 13. If we discover that we have collected personal data from a child without verified parental consent, we will delete that information immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to review the privacy policies of any external sites before providing personal information.

11. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our Services after changes implies acceptance of the revised policy.

13. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle your data, please contact:

Senova Nepal
senovanepal@gmail.com
+977 970-5110023
Neupane Tower, Fourth Floor, Tinkune-32, Kathmandu, Nepal.