At Senova, customer satisfaction and trust are at the heart of everything we do. Our dedicated support team is here to assist with all product-related queries, guidance and concerns. Whether you're a customer, partner or distributor, we are committed to delivering prompt and reliable service.
How We Can Help
Our support team is available to assist with:
- Product recommendations tailored to your skin type
- Detailed usage instructions and skincare routines
- Assistance in locating authorized sellers and distributors
- Product authentication and QR code verification
- Reporting issues or defects with Senova products
- General feedback and business inquiries
Contact Information
Email: global@senovainternational.com
Phone: +8613580423684
Office Address: UNIT 1406A, 14/F,
THE BELGIAN BANK BUILDING,
NOS. 721 - 725 NATHAN ROAD,
KOWLOON, HONG KONG
Social Media Support: Reach us through official pages on Facebook and Instagram<br>
Support Hours
Business Days: Sunday to Friday
Operating Hours: 10:00 AM – 6:00 PM (Nepal Standard Time)
Email Response Time: Within 24–48 business hours
International Support: Queries from outside Nepal are prioritized based on time zones and urgency
Product Support and Information
Our team can help you:
- Choose the right products based on your skin type or concern
- Understand correct product usage and layering techniques
- Authenticate your purchase using our official QR code system
- Connect with verified sellers in your area or country
Authorized Purchase & Store Locator
Senova does not currently sell products directly through the website. Instead, we work with a growing network of authorized retailers and distributors. A Store Locator tool will soon be available on our website. In the meantime, please contact our team for verified sellers near you.
Future Support Enhancements
We are currently working to enhance your support experience through:
- A Product Recommendation Quiz
- Downloadable skincare guides
- An online Help Center with FAQs and tutorials
- Customer feedback forms to continuously improve our service
Feedback & Escalation
If you feel your query was not handled to your satisfaction, you may request an escalation. Our senior support team will ensure your concern is reviewed with priority.
Senova Skincare
Global Standards. Personalized Care.
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